Whistleblowing Channel

At Synergic Hallmark, we are committed to upholding the highest standards of integrity, transparency, and ethical conduct. We encourage employees and external stakeholders to speak up about any misconduct or unethical behaviour without fear of retaliation.

This Whistleblowing Channel provides a safe, confidential, and accessible avenue for reporting concerns.

What Is Whistleblowing?

Whistleblowing refers to the act of reporting concerns related to wrongdoing within the organisation. This includes, but is not limited to:

Fraud, bribery, or corruption
Health and safety risks
Environmental damage
Criminal activity
Breach of legal or regulatory obligations
Misuse of company resources
Unethical, discriminatory, or abusive behaviour
Attempts to conceal any of the above

Reports may be submitted by employees, contractors, suppliers, volunteers, and any parties working with or on behalf of Synergic Hallmark.

Our Commitment to You

Confidential Reporting

We value and appreciate individuals who raise concerns in good faith.

All reports will be handled with strict confidentiality.
Whistleblowers will be protected from retaliation, discrimination, or disadvantage for speaking up.
Anonymous reporting is allowed.

Anyone who attempts to intimidate, victimise, or retaliate against a whistleblower will face disciplinary action.

How to Report a Concern

Reporting Method

Email: whistleblowersynergic@gmail.com

Phone: +607-862 4436 / +607-862 4437

Direct Reporting: Report to a Manager or HR Representative

Physical Drop Box: Available at designated office areas

WebForm (Click Below):

WebForm

To maintain integrity and fairness, all reports will be reviewed by the authorised internal management team.

If you wish to remain anonymous, please avoid sharing personal identifiers.

What Information Should You Provide?

To support the investigation, please provide as much detail as possible:

Description of the concern and how you became aware of it
Names, departments, or parties involved (if known)
Date, time, and location of the incident
Any supporting evidence or documents (if available)
Whether the issue has been reported previously

Providing details will help us handle your report efficiently and fairly.

How We Handle Reports

Reports received will follow the process below:

Acknowledgement of Receipt within 3–5 working days (where contact information is available)
Initial Assessment of the concern
Investigation by authorised personnel
Corrective Actions & Recommendations (if applicable)
Feedback to the Whistleblower when appropriate

Anonymous cases will still be investigated where sufficient information is provided.

False or Malicious Reports

No action will be taken against individuals who report concerns in good faith, even if the allegation is not substantiated.
However, deliberate false or malicious accusations may result in disciplinary action.

Review of Policy

This Whistleblowing Policy and reporting channel will be reviewed annually to ensure effectiveness, relevance, and compliance with applicable regulations.